Shipping and returns

Shipping your goods

We offer delivery to addresses in Denmark (excluding Greenland and the Faroe Islands), Germany, France, Italy, the Netherlands, Belgium, Luxembourg, Ireland, Greece, Portugal, Spain, Finland, Sweden, Austria, Estonia, Latvia, Lithuania, Poland, Slovakia, Slovenia, Czech Republic, Hungary, Romania, Bulgaria and Croatia.

Delivery time is typically 3-5 business days after your order is received if the item is in stock in the desired size/variant. If we are unable to do this due to sold out items etc. we will contact you as soon as possible after we have received your order.

All items are delivered with GLS or UPS.

We deliver free of charge to the above-mentioned countries other than Denmark when purchasing goods for at least EUR 150. For purchases under EUR 150, shipping of EUR 15 incl. VAT to a private address is added.

We deliver free shipping throughout Denmark with GLS when purchasing goods for at least DKK 1,000. For purchases under DKK 1,000.00, shipping of DKK 39 incl. VAT to a parcel shop and DKK 59 incl. VAT to a private address is added.

We send all items as parcel post. You will therefore always receive a track and trace number so you can follow your package from our warehouse to your home.

Right of withdrawal and returns

If you wish to cancel your purchase, you must notify us before the cancellation period expires that you wish to cancel your purchase. You can notify us by either sending an email to shop@hydrema.com or using this standard cancellation form.

In your message, you must clearly state that you wish to exercise your right of withdrawal and whether you wish to return all or part of your purchase.

Once you have informed us that you wish to cancel your purchase, you must send or deliver the item to:

A/S Hydrema Distribution

Gammel kirkevej 16,

DK9530 Støvring, Denmark

When returning the item, please enclose a copy of the order confirmation or invoice. Please also fill out and send the cancellation form.

You will have to pay the costs associated with your return yourself.

Condition of the item upon return

When you return an item to us, you must return it in its original packaging. You have the right to open the packaging to check or test the product, but if the packaging is clearly missing or damaged, this constitutes an impairment of value, which may result in us deducting an amount corresponding to the impairment from the purchase price before the purchase price is refunded.

As regards the product itself, you are only liable for any deterioration in the value of the product if you have used the product in a way that goes beyond what is necessary to verify the nature, condition, characteristics and function of the product. This means that you may try on the product in the same way as if you were shopping in a physical store (e.g. you may try on a pair of pants to find out if they are the right size).

It is your responsibility to ensure that the item is properly packaged when you return it. You bear the risk for the item until we have received it.

Refund of the purchase amount

If you cancel your entire purchase, we will refund you the full purchase price including any delivery costs. However, this does not apply in the following cases:

If you only want to return parts of your order, we will not refund any delivery costs.

We will refund the purchase price without undue delay and in any event no later than 14 days from the date on which we have received notification of your decision to cancel the purchase. The refund will be made using the same means of payment that you used for the original transaction, unless you have expressly accepted another form of refund. Refunds are always free of charge for you.

However, we are entitled to withhold the purchase price until we have received the goods back or until you have submitted documentation that the goods have been sent or delivered back to us.